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Shipping & Returns

SHIPPING POLICY

As a small team dedicated to handcrafting each product with care, please allow 1-2 business days for us to prepare your order. We're committed to ensuring every item meets our high standards before it reaches your doorstep. Once your order is en route, you'll receive a notification email. From here, we expect your order to reach you within 3-5 business days. Please note delivery times may vary during peak seasons or due to external factors beyond our control. 

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Currently we offer shipping within the UK. If you're outside of the UK and are keen to experience our products, email us at hello@pausereflectrepeat.com and we'll explore potential options. 

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Please double check your shipping address before completing your order. In the event of an incorrect or incomplete address, delays may arise. 

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If you have any questions about shipping or your order generally, we are here to help - please contact us at hello@pausereflectrepeat.com. Thank you for choosing Pause Reflect Repeat. We look forward to bringing a touch of calm to your wellbeing journey. 

Return & Exchange Policy

At Pause Reflect Repeat, your satisfaction means the world to us. Our products have been created to help you pause and reflect on your wellbeing journey. If you do find yourself needing an exchange or refund, here's our policy to guide you:

 

Exchanges:

  1. Damaged or Defective Items: If your order arrives damaged or with a manufacturing defect, please notify us within 7 days of receiving your package. We'll be happy to arrange an exchange for the same product or offer you an alternative from our collection.

  2. Wrong Product Received: In the rare event that you receive the wrong item, contact us within 7 days of delivery, and we'll swiftly exchange it for the correct product.

 

Refunds:

  1. Unsatisfactory Product: We're confident you'll love our collection, but if for any reason you're not entirely satisfied, let us know within 7 days of receiving your order. We'll process a refund for the product's purchase price once the item is returned to us in its original, unused condition.

  2. Cancellation Prior to Dispatch: If you change your mind before your order has been dispatched, reach out to us as soon as possible. We'll cancel the order and issue a full refund.

 

Please Note:​

  • All wax melts are non-refundable as they are perishable items.

  • All exchange and refund requests should be sent to hello@pausereflectrepeat.com.

  • We're unable to cover return shipping costs for non-defective items.

  • Refunds will be issued using the original payment method.

  • We recommend retaining proof of postage for your returns, as we cannot be held responsible for items lost in transit.

 

Our aim is to make your experience with Pause Reflect Repeat as delightful as our products themselves. If you have any questions or need assistance, don't hesitate to get in touch. Your wellbeing is our priority, and we're here to ensure your journey with us is nothing short of enjoyable and seamless.

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